Shipping & Exchanges/Returns
- Free shipping on orders $175+
- Flat-rate shipping rate of $9 will apply to all orders under $175
Orders within Canada can take between 3-7 business days. Please review your tracking number with Canada Post if you are concerned about the location of your package. Canada post is your best resource for support after your order is shipped. Thank you for shopping with us!
- International shipping rates will apply
Orders to the United States can take between 7-15 business days. Since your package is crossing the border, delays at customs may occur. Azura Bay does not cover customs, duty, or import charges or fees. The purchaser is responsible for all such charges. Please review your tracking number if you are concerned about the location of your package. Canada Post/USPS is your best resource for support after your order is shipped. Thank you for shopping with us!
- Azura Bay now offers international shipping!
EXCHANGES & RETURNS
CANADA - Free Shipping for Exchanges & Returns!
Here's how it works:
- Email firstname.lastname@example.org within 14 days of purchase with your exchange/return request and we will provide a return shipping label if your exchange/return is eligible.
- Upon receiving the item in its original condition*, we will process your exchange/return.
What about the US & International countries?
At this time we are unable to provide free shipping for exchanges & returns, however we can still process the transactions if your request is eligible. Please contact us within 30 days of purchase to qualify for an exchange/return.
What cannot be returned?
The following products are exempt from being returned:
- Gift cards
- Sale items
- Swimsuit bottoms
- One-piece swimsuits, bodysuits, or rompers
- Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.
Please do not send your purchase back to the manufacturer.