EXCHANGES & RETURNS

CANADA - Here's how it works:

You can exchange or return your item within 14 days of receiving your order. 

1. Please send us an email at help@azurabay.com if you'd like to initiate an exchange or return - we're very happy to help with any size/fit suggestions!

2. Shipping charges cannot be refunded. All refunds will be credited back to your initial form of payment. A $10 return label fee will be deducted from your exchange or return.

3. The following products are exempt from being returned:

• Gift cards
• Sale items
• Underwear
• Bodysuits
• Socks/hosiery
• 2-piece sets
• Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable. Please do not send your purchase back to the manufacturer. 

INTERNATIONAL:

At this time we are unable to provide exchanges & returns due to the lengthy process of shipping outside Canada + the US. We appreciate your understanding.

What cannot be returned?

The following products are exempt from being returned:

• Gift cards
• Sale items
• Underwear
• Hosiery/Stockings/Socks
• One-piece, bodysuits, rompers, or 2 piece sets
• Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.

Please do not send your purchase back to the manufacturer.