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Returns

EXCHANGES & RETURNS

CANADA - Free Shipping for Exchanges & Returns!

Here's how it works:

  1. Email help@azurabay.com within 14 days of purchase with your exchange/return request. 

    If eligible and upon receiving the item in its original condition*, we will process your return and provide you with a FREE return label. Please see list below of items not accepted. 

    What cannot be returned?

    The following products are exempt from being returned:

    • Gift cards
    • Sale items
    • Underwear
    • Bodysuits
    • Hosiery/socks

    *Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.
    Please do not send your purchase back to the manufacturer. 

 

INTERNATIONAL:


At this time we are unable to provide exchanges & returns due to the lengthy process of shipping outside Canada + the US. We appreciate your understanding.

 

CANADA:

Canada - please see our Canadian site: www.azurabay.ca.

 

 

What cannot be returned?

The following products are exempt from being returned:

  • Gift cards
  • Sale items
  • Underwear
  • Swimsuit bottoms
  • Hosiery/Stockings/Socks
  • One-piece swimsuits, bodysuits, or rompers
  • Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.

Please do not send your purchase back to the manufacturer.