Returns
EXCHANGES & RETURNS
CANADA - Free Shipping for Exchanges & Returns!
Here's how it works:
-
Email help@azurabay.com within 14 days of purchase with your exchange/return request.
If eligible and upon receiving the item in its original condition*, we will process your return and provide you with a FREE return label. Please see list below of items not accepted.
What cannot be returned?
The following products are exempt from being returned:- Gift cards
- Sale items
- Underwear
- Bodysuits
- Hosiery/socks
*Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.
Please do not send your purchase back to the manufacturer.
INTERNATIONAL:
At this time we are unable to provide exchanges & returns due to the lengthy process of shipping outside Canada + the US. We appreciate your understanding.
CANADA:
Canada - please see our Canadian site: www.azurabay.ca.
What cannot be returned?
The following products are exempt from being returned:
- Gift cards
- Sale items
- Underwear
- Swimsuit bottoms
- Hosiery/Stockings/Socks
- One-piece swimsuits, bodysuits, or rompers
- Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.
Please do not send your purchase back to the manufacturer.