EXCHANGES & RETURNS

CANADA - Free Shipping for Exchanges & Returns!

Here's how it works:

1. Email help@azurabay.com within 14 days of purchase with your exchange/return request. 

   If eligible and upon receiving the item in its original condition*, we will process your return and provide you with a FREE return label. Please see list below of items not accepted. 

   What cannot be returned?
   
   The following products are exempt from being returned:

   • Gift cards
   • Sale items
   • Underwear
   • Bodysuits
   • Hosiery/socks

   *Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.
   Please do not send your purchase back to the manufacturer. 

INTERNATIONAL:

At this time we are unable to provide exchanges & returns due to the lengthy process of shipping outside Canada + the US. We appreciate your understanding.

CANADA:

Canada - please see our Canadian site: www.azurabay.ca.

What cannot be returned?

The following products are exempt from being returned:

• Gift cards
• Sale items
• Underwear
• Swimsuit bottoms
• Hosiery/Stockings/Socks
• One-piece swimsuits, bodysuits, or rompers
• Items not in original condition, including but not limited to: missing tags/labels, washed, worn, damaged, stained, or anything that makes the item non-resellable.

Please do not send your purchase back to the manufacturer.